Description
What’s covered
The act of providing professional, helpful, high-quality service and assistance before, during, and after the customer’s requirements are met is known as ‘customer service’.
This course begins by defining what great customer service looks like and highlights its significance in terms of your business. It then goes into detail about the elements that contribute to customer service, including verbal and nonverbal communication abilities, identifying and comprehending customer needs, and much more.
Modules in this course
| Module Number | Module Name | Pass % Required |
|---|---|---|
| 1 | About the Course | 70 |
| 2 | What is Customer Service | 70 |
| 3 | The Goals of Great Customer Service | 70 |
| 4 | Discovering and Understanding Customer Needs | 70 |
| 5 | Delivering Maximum Levels of Customer Service | 70 |
| 6 | Making Customers Feel Great From the Start | 70 |
| 7 | Communication Skills | 70 |
| 8 | Non-verbal Communication and Body Language | 70 |
| 9 | Dealing with Customer Complaints | 70 |
Want to know more?
Watch the introductory video below to learn more about this course.
Recommended system requirements
- Browser: Up to date web browser
- Video: Up to date video drivers
- Memory: 1Gb+ RAM
- Download Speed: Broadband (3Mb+)
