Terms and Conditions

Our Contract

These terms and conditions govern the supply of goods sold by RPA to the customer (you) and constitute the entire and only agreement between us in relation thereto.All orders placed are subject to acceptance by us by delivery of the goods to you at which point a legally binding contract is constituted between us. The processing of your payment and acknowledgement of your order does not constitute legal acceptance of your order.

Price and Payment

The price payable for the goods you order is set out on our website at the time you place your order.We reserve the right to change the price of commodity goods due to market conditions but we will confirm the prevailing price with you before acceptance of your order.  We are not obliged to accept your order for such goods and may decline it or limit the order quantity.

Occasionally an error may occur with our website and goods may be incorrectly priced in which circumstances we will not be obliged to supply the goods at the incorrect price.

Subject to clause 2.5 we must receive payment for the whole of the price of the goods you order and any applicable charges for delivery, before your order can be processed unless we have agreed otherwise in advance in writing.

If you are an account customer, payment shall be made in full within 14 days of the date of invoice.  Time should be of the essence for payment.  We may revoke credit if you fail to make payment when due.  If payment is not made when due interest is payable at the rate of 3 % over TSB then current base rate on the amount outstanding from the due date for payment until receipt by us of the full amount (including any accrued interest) whether before or after judgement, together with any reasonable legal or other recovery costs.

Delivery and Title

Goods will be delivered in accordance with your order and a valid signature will be required on delivery. In the unlikely event you have not received all of the goods within the stated delivery time, you must notify us immediately.  You must not schedule or commence any installation work until after you have received your order and checked all the goods for any defective or missing parts.For the reasons of Health and Safety and to avoid any property damage most heavy items can only be delivered to a ground floor location at the delivery address.  You must therefore make your own arrangements at your own risk if the relevant item needs to be transported from the delivery location.

Upon delivery of the goods to you, the goods shall be at your own risk.  In spite of the delivery having been made, title of the goods shall not pass to you until you have paid the price of the goods in full and no other sums what so ever shall be due to us from you.  Until title of the goods passes from us, you shall hold the goods of a fiduciary basis as bailee and shall store the goods at your own cost separately from all the other goods in your procession and marked in such a way that they are clearly identified as our property.


While we endeavour to hold sufficient stock for all orders, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we may, at our discretion, supply or deliver a substituted product or refund you the price paid for such goods as soon as possible, in any case within 30 days or, in the case of an account customer we may, in our absolute discretion, as soon as possible raise a credit to offset the amount invoiced to you.

Cancellation and Returns

You may cancel your order by giving us notice of cancellation within 7 days of the date of delivery to you for goods, or within 7 days of the date of appointment for services (eg training, fit testing).  Such notice may be given by phone, mail, fax or e-mail.  If you are cancelling because of any problem with the goods please notify us of the problem at the time of cancellation. On cancellation for what ever reason, you must return the goods to us at uour cost unless we agree that you may dispose of them in which case please comply with the manufacturers instructions before disposing of hazardous goods.  Where the goods are being returned because they are faulty, incorrect goods or because of unsuitable substitution by us, we will meet the cost of return but we ask that you allow us to nominate the carrier.


If you have notified us of a problem with the goods within 7 ways of delivery, we will (subject to clause 4) either make good any shortage or non delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question.We will not be liable to you for any loos of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions.

This does not affect you statutory rights if you are a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for the dearth or personal injury resulting from our negligence.

Goods are intended for use in the UK and we make no warranties that the goods are suitable for use outside the UK, or comply with any laws, regulations or standards of any jurisdiction outside the UK.

Limited Companies – Guarantee

Those signing the trade credit account application form on behalf of limited companies do so as guarantor and irrevocably undertake to guarantee the payment of all monies owing to us by the relevant limited company if we believe that the limited company cannot meet the obligations.If the limited company goes into receivership, liquidation or administration the guarantor will pay to the receiver, liquidator or administrator, as the case may be, such sum as will enable him to pay all monies owed to us by the limited company.

Age Requirement for Specific Goods

Where you place and order for age-restricted goods such as solvents and knives, you confirm that you are over the age of 18 and that delivery will be accepted by a person over the age of 18. We reserve the right to cancel your order if we reasonably believe you are not legally entitled to order certain goods.


We may suspend further supply or delivery, stop any goods in transit or terminate our contract by notice in writing to you if you are in breach of an obligation or you become unable to p[ay your debts when they fall due or proceedings are commenced by or against you alleging bankruptcy or insolvency. Upon termination, your indebtedness to us becomes immediately due and payable and we shall be under no further obligation to supply goods to you.

Force Majeure

We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that it caused by an event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).


If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforce-ability of any other part of these conditions will not be affected. This contract shall be governed by and interpreted in accordance with English law.