Effective business management means meeting and understanding your clients’ needs, facing and understanding problems, setting and meeting targets and working within regulations and guidelines. The ability to negotiate, resolve conflict in the workplace and develop good employee relations helps to set you apart from your competitors in an ever-tightening marketplace.
Our suite of business skills courses includes training to help you meet your responsibilities in terms of cyber security, GDPR and anti-money laundering, as well as courses to help you support your employees in developing great teamwork and understanding equality, diversity and discrimination.
Please note that listed course prices do not include VAT.
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Course Outlines
Your business should be dedicated to fostering an environment where there is no tolerance for harassment or bullying and where everyone is treated with respect and dignity. This course outlines your responsibilities in terms maintaining a business policy on how to deal with harassment and bullying at work.
The responsibilities outlined in your company’s anti-harassment and bullying policy are covered in this course. After that, it describes how harassment and bullying differ from one another, what to do if either of these behaviours occurs at work or elsewhere, and uses case studies to illustrate the points made throughout the course.
This course looks at some of the causes of bribery and corruption and gives an overview of how widespread these activities are thought to be before talking about how common business practices like gifts, hospitality, sponsorship, and donations can be made to look like bribes. It continues by discussing the laws that are in place both domestically and abroad, as well as the harsh punishments that can be imposed on someone found to be acting corruptly.
Money laundering is a criminal act and a worldwide problem. The most serious money-laundering offenses are covered in the course, including tax evasion, theft, fraud, bribery, and the funding of terrorism. You’ll discover some “red flags” that might point to illegal activity as well as the links between money-laundering and specific financial institutions.
This course explores both the negative effects of conflict and how conflict can be effectively managed to produce positive outcomes in the workplace. These include the emergence of common viewpoints, the capacity to reach agreements through improved trust, and the creation of a setting where disagreements are welcomed and taken into account rather than being suppressed.
This course begins by defining what great customer service looks like and highlights its significance in terms of your business. It then goes into detail about the elements that contribute to customer service, including verbal and nonverbal communication abilities, identifying and comprehending customer needs, and much more.
This short course will explain why cyber attacks and data breaches happen and provide practical advice on how to set up effective defences. Employees, managers and directors should all have a good understanding of the threat posed by cyber-attacks and the importance of guarding against data breaches.
Positive relationships between co-workers and between managers and employees are signs of an effective business environment. Establishing and maintaining good work relationships is the key to a positive workplace, and it doesn’t have to take a lot of time. This course will define employee relations and go over the numerous advantages that positive relationships can have for a company. It will outline how to increase employee trust in management, including communicating the company’s vision, forging strong teams, and stressing the value of employee feedback.
Great Teamwork means building stronger relationships within your team by getting to know each other better. This creates the foundations for happier workers and great business performance. This course covers some of the fundamental ideas for assembling a team of people who will work well together as well as a detailed explanation of what teamwork is.
This course covers the aims of the disciplinary procedure, penalties including investigations, allegations and suspensions, procedures for carrying out hearings, and appeals.
The aims of disciplinary procedure are to provide a framework within which managers can work with employees to maintain satisfactory standards of conduct and to encourage improvement when necessary.
This course is aimed at managers and staff in all industries who have a critical role to play in reducing drug, alcohol and substance misuse in the UK. You’ll learn in-depth information about commonly used drugs including cannabis, cocaine, heroin, LSD, ecstasy, and some modern ‘designer drugs’, and take a look at the official statistics.
To be a successful manager, you must develop the ability to delegate effectively. The best managers excel at choosing competent individuals to complete the necessary tasks, and then letting them get on with it. This course examines the different types of delegation, how to get past delegation obstacles, how to pick which tasks to assign to whom, and much more.
The terms ‘equality’ and ‘diversity’ are used frequently today, but what do they actually mean and how do they apply to you as an employer or employee?
The definition of equality is the state of being equal, particularly in rights and opportunities. The definition of diversity is variety or difference. When it comes to places of work there is legislation in place to ensure that we all meet our responsibilities in relation to equality and diversity… And one way to make sure we meet these responsibilities is through training.
Given that Facebook has over a billion users, it is very likely that some members of your target customer base already have a Facebook account. Knowing how to reach this audience and the type of messaging that’s appropriate in this environment are key to driving success on this social media platform.
This online course is designed specially for those front line staff and provides a clear introduction to the main elements of the GDPR, including compliance and the consequences of non-compliance. It explains the roles of key players – Data Protection Officers, Data Controllers, Data Protection Leads and Data Processors and covers the main categories of personal data, along with the six lawful bases for processing data, and how to audit the data your organisation holds.
A strong leader will motivate their team, improving morale and efficiency and ensure that their team has a common purpose. This course is aimed at supervisors and managers that want to develop more effective relationships with members of their teams. The course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills.
With more than 259 million users across more than 200 countries, LinkedIn is a reputable and well-established social network for businesses is often referred to as “Facebook in a Suit.” Finding the important decision-makers within specific companies can be accomplished with the help of LinkedIn. Finding the best point of contact and getting to know them better before a call or sales pitch will make that contact much more fruitful.
Inefficient meetings waste valuable time for any organisation. Effective meeting management helps you to become more adept at running meetings and improves your ability to instigate actions that are quick and efficient.
This course will explain the various types of absence, as well as how to measure absence. It explains the benefits of filling out return-to-work forms and how to run productive meetings for that purpose. The final section of the course covers the formal procedures for handling absences and how to implement the necessary policies.
Negotiation is a basic means of getting what you want from others. It’s a back and forth communication designed to reach an agreement when you and the other side have some interests that are shared and others that are opposed. This course covers the basics of what constitutes a negotiation, the key stages of a negotiation, skills you can apply to your negotiations and some practical advice so you can bring all of this together and become a more effective negotiator.
This course helps you to learn how to set effective and realistic objectives. It discusses the significance of goals and why we need them, the obstacles in your way of achieving your goals and how to get past them, what SMART objectives are and how to write and identify them.
This course is aimed at people who are starting out in their careers or those who might need to refresh their interview skills after being out of the workforce for a long time.
Being a successful presenter also involves understanding your audience, their expectations and needs. This course covers the common mistakes people make when preparing for and giving a presentation so you can avoid these, as well as going over good practice and providing some practical advice that you can put to good use the next time you have a big presentation to make.
This course is aimed at supervisors and managers that want to develop problem solving skills in the workplace. The course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills. This acts as a great introduction to the subject.
Project management is a crucial skill. From a straightforward “to do” list to intricate methodologies, there are many different tools and methods for managing projects. Proper control of stages and different aspects of projects helps to increase the chances of a project being successful.
This course covers a variety of topics, including common project management methodologies, goal-setting and goal-accomplishing techniques, determining when a project should be started, using essential project management tools, and much more.
The course will begin with an overview of the fundamental guidelines for salespeople, along with advice on developing the proper mindset, conducting a self-evaluation, and setting short-, medium-, and long-term goals. We’ll look at face-to-face meetings and cold calling, including how to get ready, what to say, and how to deal with gatekeepers.
Understanding what search engines require is crucial, and since 90% of all searches in the UK are conducted through Google, this essentially means comprehending Google. This course will outline the tested methods that can be used to achieve and maintain the top results spot.
This course is designed to assist people in business to understand how social media techniques can be used as an effective business marketing tool. The object is to provide sufficient information to enable you to develop a social media strategy for a business and implement that strategy personally or through the informed engagement of third party specialists.
Using Twitter successfully requires a significant commitment of time – being active is key to your success. It’s all about the image you create, and the best‐viewed companies are the responsive ones. Twitter is a real‐time information sharing network where users can share messages, news, images, opinions and links via short bursts of information called ‘tweets’ – these tweets have a character limit of 140 including spaces, which may sound very short but you might be surprised at how much you can get into a little space and how much influence that can have.
