Description
What’s covered
This course covers a variety of workplace issues, and how to identify, manage, and resolve them. You’ll discover the three key areas – people, tasks, and resources – where issues can arise. This includes personality conflicts, offensive or illegal behaviour, poor communication, and differences of opinion.
You will learn how to ensure that time at work is used productively and how time can be wasted due to individual actions and poorly organized work systems. We’ll address issues with resources, such as a shortage of supplies or tools, and the various ways that managers, employees, and outside organisations can solve issues. Finally, we’ll look at the Equality Act of 2010 and its implications for discrimination in the workplace, and the advantages that arbitration, negotiation, compromise, conciliation, and mediation have over other dispute resolution methods in the workplace.
What you’ll learn
By the end of this course, you will be able to:
- Identify the main areas that can cause problems within the work environment.
- Define discrimination and its relationship to the Equality Act 2010.
- Recognise and understand the implications of time wasting in the workplace and how it occurs.
- Identify the best ways to resolve situations and understand the benefits of conflict resolution
Modules in this course
| Module Number | Module Name | Pass % Required |
|---|---|---|
| 1 | Introduction and People Problems | 70 |
| 2 | Problems With Tasks | 70 |
| 3 | Successful Resolutions | 70 |
Want to know more?
Watch the introductory video below to learn more about this course.
Recommended system requirements
- Browser: Up to date web browser
- Video: Up to date video drivers
- Memory: 1Gb+ RAM
- Download Speed: Broadband (3Mb+)
