Conflict Resolution in the Workplace

What’s covered

This course explores both the negative effects of conflict and how conflict can be effectively managed to produce positive outcomes in the workplace. These include the emergence of common viewpoints, the capacity to reach agreements through improved trust, and the creation of a setting where disagreements are welcomed and taken into account rather than being suppressed.

The cost of workplace conflict is estimated by the Confederation of British Industry to be around £33 billion annually. Additionally, it is estimated that up to 20% of a leader’s time is spent managing conflict. Then there are the intangible costs like a decline in commitment, loyalty, motivation, and morale.

Before examining some of the most frequent causes and the potential effects on the workforce, this course begins by defining what constitutes conflict in the workplace. It covers the stages and factors that contribute to workplace conflict and includes a number of in-depth modules that outline conflict resolution strategies that can be used at any point in the process.

What you’ll learn

Left unmanaged workplace conflict can be damaging to relationships, team morale and ultimately the company’s bottom line. Having a knowledge of effective conflict resolution techniques and strategies and taking a proactive approach to resolving issues will lead to a better work environment and more effective teams.

This course is aimed at supervisors and managers that want to develop effective conflict resolution methods. The course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills. This acts as a great introduction to the subject and covers the key concepts and theories relating to conflict management.

Modules in this course

Recommended system requirements

• Browser: Up to date web browser
• Video: Up to date video drivers
• Memory: 1Gb+ RAM
• Download Speed: Broadband (3Mb+)