Description
What’s covered
Recent research indicates that having a high emotional intelligence is one of the predictors of performance potential. Emotional Intelligence is a set of emotional and social skills that collectively establish how well you perceive and express yourself, maintain social relationships and cope with challenges. It’s not just a passing management fad, in fact it is based on a great body of data, based on studies of tens of thousands of working people taken from a wide range of industries.
What you’ll learn
This course covers the concept of emotional intelligence and provides some practical and insightful applications. It will examine how emotional intelligence differs from IQ and debunk some common misconceptions about this subject. It discusses the benefits and drawbacks of using emotional intelligence as well as the biological basis for emotions and effective coping mechanisms. The course concludes by highlighting the role that emotions play in the workplace and offering helpful guidance, such as advice on how to use emotional intelligence to effectively manage emotions in situations that may arise at work.
Modules in this course
| Module Number | Module Name | Pass % Required |
|---|---|---|
| 1 | What is Emotional Intelligence? | 70 |
| 2 | Understanding and Recognising Emotions | 70 |
| 3 | Emotional Intelligence at Work | 70 |
| 4 | Tips for Dealing with Emotions at Work | 70 |
Want to know more?
Watch the introductory video below to learn more about this course.
Recommended system requirements
- Browser: Up to date web browser
- Video: Up to date video drivers
- Memory: 1Gb+ RAM
- Download Speed: Broadband (3Mb+)
